You can cancel the orders that have not been processed /approved/shipped by us in which case we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us. The right to decide whether the order can be cancelled or not lies entirely with ALVICK MARKETING and the customer agrees not to dispute the decision of ALVICK MARKETING regarding cancellation.
You can send your request to cancel the order to us .Go to My Accounts->My Orders, click on Request Cancellation against the order to be cancelled, fill in the details and submit your request. We shall email you the action taken and initiate cancellation/ refund process in case the order can be cancelled.
Once the order is cancelled by us, refund process will be initiated. The amount will be refunded to your account through which the transaction will be made within 15 working days.
I have received a wrong/ faulty / damaged product .What should I do?
In order to return a wrong/faulty/ damaged product
- Go to My Account -> My orders-> return
- Register your complaint filling in the details and attaching the image of the faulty / damaged product
- Upon confirmation by us, pack the product adequately and courier back to us filling in the courier details within 2 days of receiving the confirmation .
- The product received shall be inspected and replaced if found wrong/faulty/ damaged .Courier charges incurred by you shall be refunded to your account.
- Products must be in their original condition
- Products must be unused, unaltered, unsoiled, not tampered with and sent with their original tags intact.
- Upon receipt of the product by us, it will be subjected to checking to ascertain that the product sent by us has not been altered, tampered or replaced.
- If the check is successful, action will be initiated to replace the product subjected to availability of the product.
- In case the product is not available, action will be initiated to refund the amount.